1. Introduction
Welcome to Mint Dosa! These Terms and Conditions (“Terms”) govern your use of our website, services, and any orders you place with us. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully.
2. Definitions
- “Mint Dosa,” “we,” “us,” or “our”: Refers to Mint Dosa, located at 4a Civic Centre Road, Southampton SO14 7FL, UK.
- “You” or “your”: Refers to any individual or entity accessing or using our services.
- “Website”: Refers to our website at [Insert URL].
- “Services”: Refers to the food and beverage services, including dine-in, takeaway, and delivery, offered by Mint Dosa.
3. Orders
- Order Process: Orders can be placed through our website, by phone, or via third-party platforms like JustEat, UberEat, and Deliveroo. By placing an order, you agree to provide accurate and complete information.
- Order Acceptance: All orders are subject to acceptance by Mint Dosa. We reserve the right to refuse any order for any reason.
- Pricing: All prices are listed in GBP (£) and are inclusive of applicable taxes. Prices may vary depending on the delivery platform used.
- Payment: Payment must be made at the time of placing the order. We accept various payment methods, including credit/debit cards and other payment gateways.
4. Delivery
- Own Delivery Service: We provide delivery on Thursday, Friday, Saturday, and Sunday evenings from 5 PM onwards. Delivery is available within the postcodes SO14, SO15, SO16, and SO17.
- Third-Party Delivery Services: On other days, delivery is available through JustEat, UberEat, and Deliveroo. Orders placed through these platforms are subject to their respective terms and conditions, including delivery fees and policies.
- Delivery Time: While we strive to deliver within the estimated time, we cannot guarantee exact delivery times. Delays may occur due to traffic, weather, or other unforeseen circumstances.
5. Cancellations and Refunds
- Cancellations: Once an order is placed, it cannot be canceled. However, if there is an issue with your order, please contact us immediately.
- Refunds: Refunds are issued at our discretion, typically only in cases where an order cannot be fulfilled, or there is a significant error in the order. If you are unsatisfied with your order, please contact us within 24 hours for resolution.
6. Allergies and Dietary Requirements
- Allergies: If you have any food allergies or specific dietary requirements, please inform us when placing your order. While we take precautions, we cannot guarantee that our dishes are free from allergens.
- Responsibility: It is your responsibility to ensure that any food or drink ordered is suitable for your dietary needs.
7. Intellectual Property
- Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Mint Dosa or its licensors and is protected by intellectual property laws.
- Use: You may not reproduce, distribute, or otherwise use any content from our website without our prior written consent.
8. Limitation of Liability
- Service Use: Mint Dosa is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including delays, inaccuracies, or errors in your order.
- Third-Party Platforms: We are not responsible for the actions, omissions, or errors of third-party delivery services.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on our website with the effective date. Continued use of our services after any changes indicates your acceptance of the new Terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Mint Dosa
4a Civic Centre Road,
Southampton SO14 7FL, UK
Phone: 023 8178 3383
Email: admin@mintdosa.co.uk