Introduction
At Mint Dosa, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our restaurant, website, or services.
1. Data Controller
Mint Dosa is the data controller responsible for your personal data. Our contact details are:
Mint Dosa
4a Civic Centre Road,
Southampton SO14 7FL, UK
Phone: 023 8178 3383
Email: admin@mintdosa.co.uk
2. Information We Collect
- Personal Data: We may collect personal data such as your name, email address, phone number, and delivery address when you place an order, contact us, or sign up for our services.
- Payment Data: We collect payment details, including credit or debit card numbers, through secure payment processing services.
- Technical Data: We may collect technical data, including your IP address, browser type, and usage patterns when you interact with our website.
3. Lawful Basis for Processing
Under GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
- Contractual Obligation: To process your orders and deliver the services you request.
- Legitimate Interests: To improve our services, communicate with you, and ensure the security of our website.
- Legal Compliance: To comply with legal obligations, such as tax regulations and fraud prevention.
- Consent: Where required, we will seek your explicit consent, such as for marketing communications.
4. How We Use Your Information
- Order Fulfillment: To process your orders, manage payments, and deliver our products and services.
- Customer Service: To respond to your inquiries, manage your reservations, and provide customer support.
- Marketing: If you opt-in, we may send you promotional offers, news, and updates about our services. You can opt out at any time.
- Website Improvement: To analyze how you use our website and improve our services and user experience.
5. Information Sharing
- Third-Party Delivery Services: On certain days, we partner with JustEat, UberEat, and Deliveroo for delivery services. When you place an order through their platforms, your data is processed under their respective privacy policies.
- Service Providers: We may share your data with third-party providers who perform services on our behalf, such as payment processors and IT support. These providers are required to protect your data in accordance with GDPR.
- Legal Requirements: We may disclose your data if required by law, to protect our rights, or in response to legal processes.
6. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure it is protected with appropriate safeguards, such as standard contractual clauses or other legal mechanisms.
7. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your GDPR Rights
Under GDPR, you have the following rights:
- Right to Access: You can request a copy of your personal data that we hold.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit how we process your data in certain circumstances.
- Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your data based on legitimate interests, direct marketing, or profiling.
- Right to Withdraw Consent: If we process your data based on consent, you have the right to withdraw it at any time.
To exercise these rights, please contact us at admin@mintdosa.co.uk.
9. Security of Your Data
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by updating the effective date at the top of this policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Mint Dosa
4a Civic Centre Road,
Southampton SO14 7FL, UK
Phone: 023 8178 3383
Email: admin@mintdosa.co.uk